Admission tickets to the Palace Museum are sold in limited quantities and must be prebooked by providing valid identification. International visitors are able to reserve admission tickets up to seven days prior to the day of visit and are required to submit by email the full name, passport number, and intended visit date of each visitor to the Museum’s official ticket reservation email address at bookingticket@dpm.org.cn at a minimum of one calendar day in advance. On any given visit date, an individual may only reserve one admission ticket. 

Regarding the handling of your personal information: By providing your personal information including full name, passport number and intended visit date through email for booking The Palace Museum tickets, you consent to our lawful processing of your personal information in accordance with the Personal Information Protection Law of the People's Republic of China.

Your personal information will be kept confidential and only be used for the purposes of booking your visit tickets. It will be stored securely in our database and protected from unauthorized access, disclosure, use, modification or damage. Only authorized staff will have access to your information on a need-to-know basis.

We will not share your personal information with any third parties for other purposes without your consent. According to relevant laws and regulations, we will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and in line with statutory retention periods.

You have the right to request access to and correction of your personal information. You may also request restriction of processing or object to us processing your personal information. If you have questions about our personal information policies or practices, please do not hesitate to contact us.

The Palace Museum has not authorized any third-party institutions or individuals to act as ticket agents (for the sale of general admission tickets, and tickets for the Treasure Gallery, the Gallery of Clocks, and exhibitions). To ensure a successful visit and avoid the risk of financial losses, visitors should purchase tickets in advance through the Palace Museum’s official WeChat mini program.

The Palace Museum is closed on Mondays (except for statutory holidays). Please arrange your visit time in advance.

The Palace Museum does not sell same-day tickets. All visitors (including those who enjoy preferential access and their companions) must make a real-name reservation, and annual ticket holders must register at least one day in advance.

To book and check tickets, Chinese mainland visitors must use their ID cards. Non-Chinese mainland visitors must use their mainland travel permits for eligible Hong Kong and Macao residents, mainland travel permits for Taiwan residents, residence permits for residents of Hong Kong, Macao, and Taiwan, foreign permanent resident IDs, or passports. The same ID can only book one ticket per visiting day.

To enter the Palace Museum, visitors must bring the original valid IDs used to book their tickets to the Meridian Gate (Wu men), the south gate of the Palace Museum, for check-in.

Tickets (including general admission tickets, and tickets for the Treasure Gallery, the Gallery of Clocks, and exhibitions) can be booked from 20:00, seven days before the visit. Tickets are only valid on the day of the visit. Refunds are not available once tickets have been used.

Unused tickets (including general admission tickets, tickets for the Treasure Gallery, the Gallery of Clocks, and exhibitions) can be refunded through the original payment method before 24:00 on the day prior to the visit, without being considered a missed appointment. Tickets can still be refunded before 20:00 on the visit day, but it will be counted as one missed appointment. After 20:00 on the visit day, no refunds or cancellations are allowed, and it will be counted as one missed appointment. Annual ticket holders who have registered but have not yet checked in can request a refund through the same method they used to purchase their tickets before 20:00 on the day of their visit, without being considered a missed appointment.

Some exhibitions require reservations. Please check the information on the reservation page. The reservation policy may be temporarily adjusted due to management requirements. Please understand and cooperate with the on-site staff. Reservations can be canceled without being considered a missed appointment if they are canceled through the same method used for booking tickets before 24:00 on the day prior to the visit. If the reservation is not canceled in time, it will be counted as one missed appointment.

Each person is allowed to miss a maximum of one booking per day. If you miss three appointments within 180 days, you will be barred from booking tickets and attending exhibitions at the Palace Museum for 60 days, starting from the day after the third missed appointment.

Ticket refunds will be sent to your payment account within five working days via the original payment method. Please check your account for the refund. If you do not receive the refund, please contact customer service.

If you need an invoice, please bring the original valid ID used to book to the ticket office at the visitor service center on the west side of Duanmen Square or contact customer service within one month from the date of appointment.

The working hours of the visitor service center ticket office on the west side of Duanmen Square, and the Treasure Gallery and the Gallery of Clocks’Comprehensive Service Window:

     Peak season (April 1 - October 31): 08:30 - 16:00

     Low season (November 1 - March 31): 08:30 - 15:30

Customer service number: 400-950-1925

Working hours: 08:00-20:00 (open all year round)

Students between 7 and 18, as well as undergraduate students (not including adult, continuing-education, or graduate students), may purchase student tickets for 20 yuan per person during peak and low seasons with the use of a student ID card or letter of introduction from the school.

Visitors aged 60 and older may purchase half-price tickets with the use of their ID cards.

Children aged 6 and under may enjoy free admission.

People with disabilities or impairments with an ID card indicating disability or impairment may enjoy free admission.

On International Women’s Day (March 8), women may purchase half-price tickets.

On Children’s Day (June 1), children aged 14 and under may enjoy free admission; one accompanying parent may purchase a half-price ticket.

Students between 7 and 18, as well as undergraduate students (not including adult, continuing-education, or graduate students), may purchase student tickets for 5 yuan per person during peak and low seasons with the use of a student ID card or letter of introduction from the school.

Visitors aged 60 and older may purchase half-price tickets for 5 yuan per person with the use of their ID cards.

Children aged six and under may enjoy free admission.

People with disabilities or impairments with an ID card indicating disability or impairment may enjoy free admission.

On International Women’s Day (March 8), women may purchase half-price tickets for 5 yuan per person.

On Children’s Day (June 1), children aged 14 and under may enjoy free admission; one accompanying parent may purchase a half-price ticket for 5 yuan per person.

In case of any discrepancy between the Chinese and English versions of these policies, the Chinese version shall prevail.